Privacy Policy NTC33 — Personal Data Protection for Malaysian Members

1. Introduction

This Privacy Policy describes how NTC33 (ntc33.xyz) collects, uses, stores, discloses, and protects the personal data you provide to us when using our platform. This document applies to all registered members and visitors of the website NTC33.

We understand that sharing personal information with an online platform requires a great deal of trust. NTC33 takes this responsibility seriously. We do not collect data beyond what our operations require, we do not sell your data to advertisers, and we always prioritize the security of the information you entrust to us.

This Privacy Policy is drafted in accordance with Malaysia Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection principles. By using the platform NTC33, you agree to the collection and use of your personal data as described in this document.

2. Types of Personal Data We Collect

NTC33 collects various types of personal data depending on how you interact with our platform. Below is a breakdown of the data we collect:

2.1 Identity Data

• Full name as stated on official identification documents.
• MyKad number or passport number for identity verification.
• Date of birth for age verification.
• Photos or copies of identity documents submitted during the KYC process.

2.2 Contact Data

• An active, reachable email address.
• Malaysian mobile phone number.
• The username chosen during registration.

2.3 Financial Data

• Deposit and withdrawal transaction records, including date, time, amount, and payment method (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, CIMB Clicks, etc.).
• Bank account numbers or e-wallet details registered for withdrawal purposes.
• Financial transaction history within the platform.

2.4 Platform Activity Data

• Betting and game history records — including games played, wager amounts, and outcomes.
• Session time logs — when you log in, how long you were active, and when you log out.
• Your saved game preferences and account settings.
• Records of communications with the NTC33 customer support team.

2.5 Technical Data

• The IP address of the device used to access the NTC33 platform.
• Device type, operating system, and browser used.
• Cookie data and other tracking technologies (as described in Section 8).
• Geolocation data at the state or city level (not precise GPS coordinates).

3. How We Collect Your Personal Data

Your personal data is collected by NTC33 through any of the following methods:

3.1 Directly from You

This is the primary source of data we collect. You provide data directly to us when you:

• Completing the NTC33 account registration form for the first time.
• Completing the KYC identity verification process by submitting the required documents.
• Making any deposit using a supported Malaysian payment method.
• Updating your profile information or account settings.
• Contacting the NTC33 customer support team via live chat, email, or Telegram.
• Completing any feedback form, survey, or enquiry within the platform.

3.2 Automatically During Use

System NTC33 automatically records technical data and activity whenever you use our platform. This includes a log of every bet placed, every live dealer game session entered, and all interactions with the platform interface. This data is collected solely for operational, security, and user experience improvement purposes.

3.3 From Payment Service Providers

When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX services, the respective payment service provider may share the necessary transaction information with NTC33 for verification and record purposes. We do not receive your financial account password or PIN information from any of these providers.

4. Purposes for Using Personal Data

NTC33 uses the personal data collected solely for the following purposes:

NTC33 will not use your personal data for any purpose beyond those stated in the table above without first obtaining your explicit consent or a valid legal basis.

5. Sharing Data with Third Parties

NTC33 takes a highly cautious approach when it comes to sharing members' personal data. In general, we do not sell, rent, or transfer your personal data to third parties for their marketing purposes. Data sharing only occurs in the following limited circumstances:

5.1 Required Service Providers

We may share necessary data with service providers that support our platform operations — such as payment service providers (Touch 'n Go, DuitNow, FPX, and others), game providers (live dealer studios and slots providers), and technical infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5.2 Legal Requirements

NTC33 may disclose members' personal data to the relevant authorities if legally required under Malaysian law or by court order. This includes investigations into financial crime, fraud, money laundering, or any legitimate investigation by the relevant authorities. In such situations, we will disclose only the minimum data required by the applicable order or legal requirement.

5.3 Protection of NTC33's Rights

In cases where NTC33 needs to protect our legal rights or property — such as in legal proceedings or fraud investigations — we may disclose the necessary data to legal advisers or parties involved in those proceedings, subject to appropriate confidentiality safeguards.

6. Data Security

Protecting members' personal data is one of the most significant investments made by NTC33. We implement multiple layers of technical and organisational security measures to ensure your data is protected at all times:

6.1 Encryption

All data transmitted between your device and the NTC33 is protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by Maybank2u, CIMB Clicks, and Malaysia's leading financial institutions. Data stored in our databases is also encrypted using industry-grade encryption methods. Your password in particular is never stored in readable form — we apply irreversible one-way hashing.

6.2 Access Controls

Access to members' personal data within internal systems NTC33 is restricted to staff who require it to perform their duties only — on a strict need-to-know basis. All access is logged and monitored. Staff with access to sensitive data are subject to background checks and ongoing data protection training.

6.3 Continuous Monitoring

System NTC33 is continuously monitored to detect any suspicious activity, unauthorised access attempts, or anomalies that may indicate a security threat. Any security incidents detected will be addressed promptly in accordance with our incident response procedures.

6.4 Independent Security Audits

Technical infrastructure and security practices NTC33 regularly audited by independent third parties specialising in cybersecurity. Audit findings are used for the continuous improvement of our data protection systems.

7. Data Storage & Retention Period

NTC33 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law:

• Active account data: Retained for as long as your account remains active and for 7 years after account closure, in line with Malaysian financial legal requirements.
• Financial transaction records: Retained for a minimum of 7 years following the transaction date, in compliance with anti-money laundering laws and financial reporting requirements.
• Customer support communication records: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 90 days in active logs and 12 months in archives for security and troubleshooting purposes.
• Live dealer game session recordings: Retained for 72 hours in the active accessible system, then archived for 30 days.

Once the retention period expires, personal data will be securely deleted or anonymised in accordance with established procedures, unless it is required for ongoing legal purposes.

8. Cookies & Tracking Technologies

NTC33 uses cookies and similar tracking technologies to enhance your experience on the platform and maintain the security of your login session. The following are the types of cookies we use:

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to log in or use key features of the platform NTC33. We do not use third-party cookies for advertising purposes within our platform.

9. Your Rights Under Malaysia's PDPA

As a member NTC33 whose personal data we process, you have the following rights, which you may exercise at any time:

To exercise any of the rights above, please contact our privacy team NTC33 via email at support@ntc33.xyz with the subject line "Privacy Rights Request", including your full name, account number, and the specific right you wish to exercise.

10. Children's Data

Platform NTC33 is strictly limited to individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. The registration process NTC33 requires age verification, and we decline registrations from individuals who do not meet the minimum age requirement.

Should we discover that personal data belonging to a child (an individual under the age of 18) has been collected inadvertently, we will immediately delete that data and close the account in question. If you become aware that someone under the age of 18 has registered an NTC33 account, please notify us immediately at support@ntc33.xyz so that prompt action can be taken.

11. Links to Third-Party Services

Platform NTC33 use certain third-party services in our operations — such as payment gateways to process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX; as well as game providers for live dealer studios and slot games. Your interactions with these third-party services are also subject to their respective privacy policies, which are separate from this Privacy Policy NTC33.

While we select third-party providers that uphold high standards of security and privacy, NTC33 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of any payment provider you use to understand how your data is handled on their end.

12. Privacy Policy Amendments

NTC33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect your data. Material amendments will be communicated to members via in-platform notifications or registered email at least 7 days before they take effect.

The "Updated" date shown at the top of this page will be revised whenever an amendment is made. We encourage you to review this Privacy Policy periodically — especially before submitting new personal information to us. Continued use of the NTC33 after any amendment takes effect will be considered your acceptance of the revised terms.

13. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how NTC33 handling your personal data, please reach out to us through the following channels:

• Privacy Email: support@ntc33.xyz (subject: Privacy Enquiry)
• Live Chat: Available on the NTC33 platform, with responses in under 2 minutes
• Telegram: @NTC33Support

Our team operates 24 hours a day, 7 days a week and we endeavour to respond to all privacy-related enquiries within 48 working hours. For more complex data rights requests, we will provide an initial response within 48 hours and resolve the request within 21 business days in accordance with Malaysia's PDPA requirements.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under the Ministry of Communications and Digital Malaysia, which oversees PDPA compliance in Malaysia.